Frustration shouldn’t be a part of the online shopping experience, especially after the “purchase” button is clicked. That’s why at Coggins Promo, we’ve added new WISMO tracking features that let users check their delivery status right from your online company store, creating a world-class post-purchase experience. You can view a demo of the new features on our Help Center.
Administrators get a clear view of all shipments in the dashboard, while end users can see their delivery status from their account history. Delivery status includes:
- Shipped
- Out for Delivery
- Delivered
- Exception
The update also includes a new tracking page, allowing users to see full tracking details and a tracking map. The tracking page informs the user of the estimated or confirmed delivery date, helping them plan ahead.
In addition to an email shipment confirmation, users will also receive notifications when their order is out for delivery and delivered. Communicating to customers throughout the delivery process keeps them well informed and reduces WISMO frustration.
Customers can also be prepared to accept a delivery. This allows them to be home or at the office if needed, as well as reduce the chance of a stolen package.
Our team also proactively monitors delivery exceptions to quickly resolve any issues. With this level of transparency and control, you’ll create a smoother post-purchase experience and build trust in your company store.
E-commerce Best Practice: Enhancing the Customer Experience
In the fast-paced world of e-commerce, delivering exceptional customer experiences is critical. One aspect of this experience is post-purchase engagement, specifically, the ability for customers to track their orders with minimal effort.
Our innovative WISMO order tracking features empower both administrators and end users, ensuring that every step of the delivery process is transparent and efficient. Let’s dive deeper into how these features work.
Administrator’s Dashboard: A Comprehensive View
We’ve made WISMO (where is my order) management easier than ever with our upgraded, user-friendly dashboard.
This central hub gives admins a comprehensive overview of the status of every shipment, allowing administrators to monitor deliveries at a glance. You’ll see clear tracking updates such as “Shipped,” “Out for Delivery,” “Delivered,” and “Exception,” making it simple to stay on top of orders and keep things running smoothly.
End User Experience: Tracking Made Easy
For end users, the WISMO experience is equally transformative. Customers can now track their orders directly from their account history, eliminating the need to navigate away from your online company store. This seamless setup keeps things simple, making the post-purchase experience smoother and more engaging.
With clear delivery updates and real-time insights, customers always know where their order stands. Plus, the “Exception” status ensures full transparency, so any potential issues can be addressed quickly.
Introducing the Tracking Page: A Visual Journey
One of the standout features of our WISMO update is the introduction of a dedicated tracking page. This page offers users a clear view of their order’s progress, complete with detailed tracking information and an interactive map. Users can access this valuable information without ever leaving your company store, creating a seamless and engaging tracking experience.
Moreover, the tracking page goes beyond just providing updates. The page also shows estimated or confirmed delivery dates, helping customers plan ahead and avoid missed deliveries or package theft. It’s a seamless, stress-free way to stay informed every step of the way.
Exception Management: Swift Issue Resolution
At Coggins, we understand that unexpected challenges can arise during the delivery process. That’s why our team is dedicated to proactively monitoring delivery exceptions. This vigilant approach enables us to swiftly address any issues that may emerge, ensuring a smooth and hassle-free delivery experience for customers.
Elevate Your Company Store Experience
In the world of e-commerce, the post-purchase journey is a critical touchpoint for building brand loyalty and customer satisfaction. With our innovative WISMO features, your online company store can provide a world-class post-purchase experience that delights your customers at every step.
From the intuitive administrator dashboard to the seamless end-user tracking experience and proactive communication, our WISMO features set the standard for customer-centric e-commerce practices.
Embrace the power of WISMO and elevate your company store experience to new heights. Empower your customers with the tools they need to track their orders effortlessly, anticipate deliveries, and stay informed. Join us in redefining e-commerce excellence with WISMO – where transparency, engagement, and customer satisfaction converge.
FAQ
What is WISMO?
WISMO, or “Where Is My Order?” refers to the process of tracking a shipment’s progress from the moment it leaves the warehouse to its arrival at the customer’s door. Our system provides easy-to-use WISMO tracking to keep the customer happy.
How to track WISMO?
Customers can track their orders directly from their account history within the online company store. The dedicated tracking page provides detailed information and a tracking map.
How long do orders take to ship?
Shipping times vary based on factors like product availability, shipping method, and destination. The tracking page within our WISMO system provides accurate estimated delivery dates, giving customers precise information.
